infinity88 Responsible Gaming
At infinity88, we believe that gaming should always be an enjoyable and controlled experience. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to keep their play healthy and within their means.
For players 21 years and above only | Philippines market
Our Commitment to Safe Play
infinity88 is committed to providing a safe, fair, and transparent gamingenvironment for all Filipino players on our platform. We understand that for a small number of people, gambling can become problematic, and we take that responsibility seriously. Our responsible gaming framework is built around three core principles: prevention, early intervention, and ongoing support. We provide practical tools that put control directly in your hands, so you can enjoy the platform on your own terms. Every registered player on infinity88 has access to these features at any time through their account settings, free of charge.
Gaming is meant to be a form of entertainment, not a source of financial stress or emotional difficulty. We encourage all players to set a personal budget before they start playing and to treat any losses as the cost of entertainment rather than money that needs to be recovered. Never chase losses — if you find yourself increasing your bets to win back what you have lost, that is a clear signal to take a break. infinity88 recommends that players regularly review their gaming activity and honestly assess whether their habits remain healthy and enjoyable. If at any point you feel that gaming is affecting your daily life, relationships, or finances, please make use of the tools and resources described on this page.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in Philippine pesos (PHP) to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions. You can adjust your deposit limits at any time from your account settings panel.
Session Time Limits
Define how long you want each gaming session to last. When your chosen time is up, you will receive a clear on-screen reminder so you can decide whether to continue or log out. Regular session breaks help maintain perspective and prevent the kind of extended play that can lead to poor decision-making. We recommend setting a session limit that fits naturally into your daily routine.
Reality Check Reminders
Enable periodic pop-up reminders that show you how long you have been playing and a summary of your net activity during that session. These gentle nudges are designed to keep you grounded and aware of time passing, especially during engaging game sessions. You can set the reminder interval to suit your preference — every 30 minutes, every hour, or at a custom interval.
Self-Exclusion
If you feel you need a more significant break, you can request a self-exclusion period of 30 days, 90 days, 6 months, or a permanent exclusion from the platform. During a self-exclusion period, your account will be suspended and you will not be able to log in, deposit, or place any bets. To request self-exclusion, contact our support team directly and we will process your request promptly and confidentially.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, which is why it is important to be aware of the early warning signs before they escalate into a more serious issue. The following indicators may suggest that gaming has moved beyond healthy entertainment and into territory that requires attention and support.
Continuing to play or increasing bet sizes in an attempt to recover money that has already been lost.
Using borrowed money, credit, or funds meant for essential expenses such as rent or food to fund gaming activity.
Missing work, school, or family commitments because of time spent gaming or thinking about gaming.
Feeling anxious, irritable, or restless when not playing, or using gaming as a way to escape stress or negative emotions.
Concealing the amount of time or money spent on gaming from family members, friends, or colleagues.
Repeatedly trying to cut back or stop gambling but finding it difficult or impossible to follow through on that intention.
Where to Get Help in the Philippines
If you or someone you know is experiencing any of the signs above, please reach out for professional support. The following organisations provide free, confidential assistance to individuals affected by problem gambling in the Philippines.
- National Council on Problem Gambling (NCPG Philippines) — provides counselling referrals and educational resources for Filipino players and their families.
- In Touch Community Services — offers mental health support and crisis counselling accessible to players across the Philippines.
- infinity88 Support Team — available around the clock to help you activate self-exclusion, set limits, or connect you with appropriate resources. Contact us at [email protected].
Need Help or Have Questions?
Our support team is available 24/7 to assist Filipino players with responsible gaming tools, account limits, and self-exclusion requests. You can also visit our FAQ for quick answers.